We offer services in Coffs Harbour and surrounding towns on the Mid-North Coast of NSW: Coffs Harbour | Toormina | Sawtell | Urunga | Nambucca Heads | Valla | Macksville | South West Rocks | Kempsey | Mylestom | Raleigh | Bellingen | Dorrigo | Coramba | Nana Glen | Woolgoolga | Wooli | Minnie Water | Grafton
We are an Approved Support at Home Service Provider.
Our Aged Care supports, available in both Coffs Harbour and Newcastle, are provided by our well-trained support workers and nurses. We can assist you with Clinical, Independence and Everyday Living Supports.
Download Subee’s Free Support at Home Info Pack
Support at Home by Subee
Stay at home and be independent longer, with Aged Care services SUBEE can provide through the SUPPORT AT HOME PROGRAM
Support at Home (SAH) Program improves access to services, products, equipment, and home modifications to help you remain living independently at home for longer. SAH gives you access to a defined list of services to support you.
This can include support for:
Clinical Support
Services include:
Nursing
Allied Health
Podiatry and Physio
Nutrition and Exercise
Other therapeutic services
Independence Support
Services include:
Personal Care
Respite Services
Social Support
Therapeutic Services
Transport Services
Everyday Living
Services include:
Domestic Assistance
Meal Preparation
Gardening
Home Maintenance
Shopping
Free Info Pack
When you choose Subee as your Support at Home Support Provider, one of our Care Partners will visit you in your home to learn about your needs, goals, and preferences. Together, we’ll develop a personalised support plan that fits your lifestyle and funding.
We can:
Help you plan your care budget
Coordinate and book your services
Assist with accessing allied health or other community supports
Ensure your plan continues to work for you
We believe in your care, your way — because your choices matter.
Clinical Support
A wide range of Nursing Services
Subee’s Support Team includes Registered and Enrolled Nursing staff. And, all our enrolled nurses and registered nurses have passed the rigorous qualifications necessary to acquire registration with NMBA and AHPRA.
We have been providing nursing and support services to our community for over 30 years and we have a proven track record.
And you can trust you are getting the very best in care, safely delivered, because all our clinical team must pass the wide array of professional oversight and accreditation necessary. We think it is important to offer our clients the best people to provide the best care we can.
We can deliver Clinical and Nursing care:
- Wound Care Management
- Medication Management
- Out-Patient Care
- Subcutaneous Injections Management
- Dysphagia, Safe Swallowing, and Mealtime Preparation
- End of life and Palliative Care
- Enteral Feeding and Management
- Seizure Care and Management
- Caring for people with Diabetes
- Caring for people with Dementia
- Bariatric Care and Management
- Infection Control & Waste Management
- Recognising and responding to deterioration
- Complex Bowel and Catheter Management
- Mental Health Care and Management
Everyday Living Support
Assistance to help you live safely at home
EVERDAY LIVING
Subee can provide you with assistance to do your laundry, shopping and preparing meals.
DOMESTIC SUPPORT
Our Cleaning team can provide you with weekly/fortnightly/regular cleans to help or a once off clean to get your house back in order, or a spring-clean. Our Gardening team (Coffs only) can help with mowing, weeding and rubbish removal.
Independence Support
Help with the tasks that have become more difficult
PERSONAL CARE
Subee personal care supports include assisting you with showering and dressing, continence management and accessing and administering your medications.
SOCIAL SUPPORT
Assistance to maintain your relationships and community engagement, both in person and online.
RESPITE CARE
If your carer needs a break, and you require support while they’re away, Subee can help. We’ll work with you and your carer to design a plan that meets both your needs.
TRANSPORT
Our Assisted Travel Service provides experienced Support Workers or Registered Nurses to accompany you door-to-door, ensuring your journey is safe, comfortable, and stress-free—whether for appointments, family visits, or holidays.
Download Subee’s Free Support at Home Info Pack
Why choose Subee?
We have been looking after families like yours for over 30 years.
Request an obligation free chat
We are here to help. To find out how we can help you and your family, get in touch for an obligation-free chat about our support services. Submit your phone number below and we will call you back as soon as possible. Or you can call us on 6651 3153 or email us on subee@subee.com.au
(We promise to keep your contact details private and not to bombard you with phone calls or marketing materials)
Wide range of Aged Care services
Subee is an approved Support at Home Program Provider. So, we can assist you with:
Clinical Supports: Such as medication assistance, monitoring and checks, therapeutic supports, nursing assessments, welfare checks and access to allied health. Our staff can provide diabetes support, dementia care, wound care, bowel care, catheter care, blood pressure monitoring, post-hospitalisation care, palliative care, and stoma maintenance.
Independence Supports: such as showering, dressing, grooming, and support with eating.
Everyday Living Supports: We offer Cleaning and gardening services (gardening services in Coffs area only) and Subee can provide you with assistance to do your laundry, shopping and preparing meals.
Care you can trust
You can trust your care will be safely delivered, because we have a proven track record.
There is a wide array of professional oversight and accreditation required in the care sector, to protect you and your loved ones. And as a long-established, trusted care service, we have to pass regular audits of our practices and procedures. Because we think it is important to offer our clients the best people to provide the best care we can.
Unlike some independent community support workers, Subee maintains rigorous quality and safety checks plus all relevant insurances to keep your family and our staff safe. And, all our workers are well-trained, vetted, insured and constantly ensure your family will be safe having our staff in your home. Because we think it is important to offer our clients the best people to provide the best care we can.
A Personalised Aged Care Plan
Once you have been allocated a Support at Home Program, you get to decide which services you need and which provider to use. For an obligation-free discussion on how we can help, get in touch.
When you choose Subee your new Care Partner will come to your home, listen to what your difficulties and goals are and help you decide on where to spend your Support at Home funding. Then we deliver a personalised plan to match your needs and funding. Because your choices matter.
We can also source and book the services you need and help negotiating for other services that you require to maintain your independence and manage your plan.
So let us know what you need and we will strive to provide tailor-made, flexible, solutions to help you stay independent and at home longer.
Where does Subee work?
We offer services in Newcastle, Maitland, Port Stephens and Lake Macquarie and surrounding towns in NSW: Newcastle | Maitland | Hunter Valley | Cessnock | Lake Macquarie | Belmont | Swansea | Morriset | Port Stephens | Nelson Bay | Raymond Terrace | Rutherford | Kurri Kurri | Branxton
7 Steps to Support at Home
Accessing ongoing, long-term support services available to you with the Support at Home Program.
Connect
Connect to My Aged Care (by phone or online) to check your eligibility and book an assessment interview.
Interview
An assessor from My Aged Care (usually a social worker or nurse) will visit your home and discuss how you manage daily tasks. During the interview, you’ll decide together which home care services will best support you to be comfortable and safe at home. This interview usually lasts 1-3 hours.
Income Assessment
Services Australia, or the Department of Veteran’s Affairs, will then assess your income from sources like pensions & superannuation to decide how much you need to pay towards your care.
Approval Letter
My Aged Care will send you a letter advising your Support at Home reference number, your approved level of care, the types of services you can receive and the Government contribution to your care.
Wait List
Wait times are usually 3–6 months, but can be up to 12 months depending on demand. You can check your status with My Aged Care.
Funds Allocated
You’ll receive a letter from My Aged Care confirming you can start subsidised services. You have 56 days from assignment to choose a provider and sign a home care agreement.
Sign Agreement
The final step is signing your agreement with your services provider. A Home Care Agreement is a formal written contract between your provider and you detailing how your care services will be delivered.
Download Subee’s Free Support at Home Info Pack
Applying for Support at Home Program funding
Are you eligible? What does an assessment involve?
Eligibility
Should I Apply?
Eligibility for government-subsidised aged care services is based on your age, needs and situation. An aged care assessment will determine if you are eligible for services and – if you are – which program you’re eligible for. Scan the code for more information.
myagedcare.gov.au/should-i-apply
Preparing for an Assessment
To access this funding, My Aged Care will carry out an assessment to determine the level of support you need.
There are a few ways to apply for an aged care assessment:
Apply online – https://www.myagedcare.gov.au/apply-online
On the phone – Apply on the phone by calling My Aged Care on 1800 200 422.
Face-to-face – Talk to someone face to face. Book this by calling 1800 227 475.
Understanding what you will pay
The government pays for a percentage of the cost of each service, and recipients contribute the rest. How much you need to contribute will be determined by an income assessment conducted by Services Australia or the Department of Veteran’s Affairs.
For more information, visit the My Aged Care website by clicking below.
myagedcare.gov.au/working-out-your-costs
