Aged care support in your home

Subee is an approved Home Care Package Provider

Subee can help in your home. You have come to the right page if you:

  1. want to stay at home longer and maintain your independence
  2. and you need aged care and support in your home to do that
  3. because you are eligible for a Home Care Package or are privately funding this care and
  4. you are looking for a reliable provider in Coffs Harbour and the Mid-North Coast of NSW and Newcastle, Port Stephens and Lake Macquarie areas..

Where does Subee provide Aged Care support services?

Coffs Harbour Office

We offer services in Coffs Harbour and surrounding towns on the Mid-North Coast of NSW:

Coffs Harbour | Toormina | Sawtell | Urunga | Nambucca Heads | Valla | Macksville | South West Rocks | Kempsey | Mylestom | Raleigh | Bellingen | Dorrigo | Coramba | Nana Glen | Woolgoolga | Wooli | Minnie Water | Grafton

02 6651 3153
Newcastle office

We offer services in Newcastle, Maitland, Port Stephens and Lake Macquarie and surrounding towns in NSW:

Newcastle | Maitland | Hunter Valley | Cessnock | Lake Macquarie | Belmont | Swansea | Morriset | Port Stephens | Nelson Bay | Raymond Terrace | Rutherford | Kurri Kurri | Branxton

02 4966 8399

FAQ

Staying at home and independent for as long as possible is a goal for most of us. But the tasks which used to be easy get more difficult as we get older.

If you need help at home, to do tasks which are no longer as simple as they used to be, there are funding packages available to access services which help.

You may need help in your home with:

  • personal care (getting showered or dressed etc)
  • transport to get to appointments or social activities in your community
  • medical care at home (such as blood pressure monitoring, medication assistance, clinical and nursing services)
  • meal preparation or help with shopping and cooking
  • household tasks like cleaning or gardening

There are a variety of funding options available. And once you have secured the best package for you, Subee can help you with the services you need to stay at home.

The State and Federal Governments have a variety of solutions to help. Such as:

Subee can assist you in-home, either as a privately funded fee-for-service, or if you have a Home Care Package or iCare.

Home Care Packages were developed to help you stay at home longer and give you choice and flexibility to receive the care and support you need to do that.

It funds you to get help with:

  • support your health (such as nursing care in your home, physiotherapy etc)
  • help you need to stay in your home (such as cleaning, gardening, domestic duties)
  • maintaining your independence (for example: transportation, personal care, help with bathing, meals, shopping etc)
  • provides social supports so you can maintain and grow your connection to the community (for example: transportation, access to activities and events)

There are four levels of funding based on the amount of help you need. (ie. Level 1 supports basic care needs through to Level 4 which supports high-level care).

When you call My Aged Care (on 1800 200 422) to arrange an assessment you will answer a number of questions about your health and current circumstances. At the end of the call, and if you meet the criteria, My Aged Care will send an assessor to meet you. They will come to your home and do a face-to-face meeting to better understand your needs and to work out what level of funding you need.

You will need your Medicare number, a copy of any referrals from your doctor and the contact details of your GP or other health related professionals you are currently seeing.

The questions they ask will include:

  • what support you have now
  • your current health
  • your current lifestyle
  • if you have any memory problems
  • if you have any issues with your daily tasks and activities
  • any issues with your home or safety.

They will be assessing your:

  • strengths
  • difficulties
  • goals
  • preferences for services.

They will work out what the level of service you need to help you to manage your day-to-day life and maintain your independence.

If they assess you as eligible for services, they will discuss options for services in your area.

If you are assessed as eligible for a Home Care Package, My Aged Care will send you a letter explaining that you have been put on a waiting list and will be contacted when a suitable package becomes available.

During this time, you can do research on the home care providers in your area. You will be able to find out the services they offer and the fees they charge. (Give Subee a call!)

Once you have received your funding, you then need to source a Plan Management Team, such as Subee, who will help you budget, plan and book the services, support and care your budget will allow you to access. (Give Subee a call!)

Subee will book a time to send one of our helpful Service Coordinators to your house to discuss your needs. We listen to what your difficulties and goals are and help you decide on where to spend your budget. Then we deliver a plan to match your needs and funding.


That means we will:

  • always consult you and seek your approval in any decisions about your package
  • charge fees which are competitive (we don’t charge set up, entry or exit fees, and no case management fees – we just charge one administrative fee)
  • optimise the amount of help you can access
  • source the suppliers you need (eg. a gardener, a cleaner, a nurse, a carer etc)
  • book your services
  • manage the service providers, regardless of whether they are Subee staff or not, and monitor their performance
  • handle any problems and we always ask for your feedback
  • arrange the payment for the services and send monthly statements so you can keep track of the 12 month budget and get as much care as your budget will allow
  • and always strive to get the best value for your package-dollar.

You can trust that the reliable team at Subee will help you optimise the care and support that the Home Care Package can provide. So you can stay at home longer. Call Subee for more information.

Older Australians (usually 65+ or 50+ for Aboriginal and Torres Strait Islander people) who need this help, can apply for a face-to-face assessment of their eligibility for the services which can be funded through My Aged Care.

If you are not assessed as eligible, or you are waiting for this funding to be approved, you can access privately funded services at any time. Subee can help with that.

If the assessment finds that you are eligible to access services, you will receive a Home Care Package.

Your first step is to register with My Aged Care.

Register by calling 1800 200 422 and have your Medicare card handy. This call usually takes about 10 minutes and you will need to answer a variety of questions about your health and your current circumstances.

(You can have someone with you during the call. So if you want help from a friend or family member to organise you and help make your decisions, you can. You may need to set up the "Appointment of a Representative" for that person to make decisions about your care. To do that, download this form and send it in - click here for more info.)

(If you need an interpreter, you can also ask for that when you call 1800 200 422.)

The government provides My Aged Care for senior Australians. All the information you need to know about the My Aged Care system is at their website. If you find this confusing, give us a call - we can help.

There are two types of fees for Home Care Packages at Subee – basic fees (which everyone will be asked to pay) and income-tested care fees (worked out by the Dept of Human Services).

The first is the government determined daily client contribution. The second is our administrative charge. We don't charge you any other fees or charges.

Simple.

We are here to help. To find out how we can help you and your family, get in touch for an obligation-free chat about our support services. Submit your phone number below and we will call you back as soon as possible. Or you can call us on 6651 8153 or email us on subee@subee.com.au

    (We promise to keep your contact details private and not to bombard you with phone calls or marketing materials)

    Why Choose Subee for Aged Care?

    Reliable Home Care Package provider

    Wide Range of Aged Care services

    Subee is an approved Home Care Package Provider. So, we can assist you, in your own home, with:
    Clinical and Nursing Care: Such as medication assistance, monitoring and checks, therapeutic supports, nursing assessments, welfare checks and access to allied health. Our staff can provide diabetes support, dementia care, wound care, bowel care, catheter care, blood pressure monitoring, post-hospitalisation care, palliative care, and stoma maintenance.
    Personal care: such as meal preparation, showering, dressing, grooming, shopping, and support with eating.
    Domestic Support: Cleaning and gardening (gardening services in Coffs area only)
    Transport: wheelchair accessible transport for getting to appointments or daily living or social activities.

    In Home Care you can trust

    You can trust your care will be safely delivered, in your home, because we have a proven track record.

    There is a wide array of professional oversight and accreditation required in the care sector, to protect you and your loved ones. And as a long-established, trusted care service, we have to pass regular audits of our practices and procedures. Because we think it is important to offer our clients the best people to provide the best care we can.

    Unlike some independent NDIS support workers, Subee maintains rigorous quality and safety checks plus all relevant insurances to keep your family and our staff safe. And, all our workers are well-trained, vetted, insured and constantly ensure your family will be safe having our staff in your home. Because we think it is important to offer our clients the best people to provide the best care we can.

    A Personalised Aged Care Plan

    Once you have been allocated a Home Care Package, you get to decide which services you need and which provider to use. For an obligation-free discussion on how we can help, get in touch.

    When you choose Subee our Service Coordinator will come to your home, listen to what your difficulties and goals are and help you decide on where to spend your Home Care Package budget. Then we deliver a personalised plan to match your needs and funding. Because your choices matter.

    We can also source and book the services you need and help negotiating for other services that you require to maintain your independence and manage your plan.

    So let us know what you need and we will strive to provide tailor-made, flexible, solutions to help you stay independent and at home longer.

    Home Care Package Management

    As outlined above, when you are ready to discuss what you need and find service providers to help, give Subee a call.

    We will book a time to send one of our helpful Service Coordinators to your house to discuss your needs. We listen to what your difficulties and goals are and help you decide on where to spend your budget. Then we deliver a plan to match your needs and funding.

    That means we will:

    • always consult you and seek your approval in any decisions about your package
    • charge fees which are competitive (we don't charge set up, entry or exit fees, and no case management fees - we just charge one administrative fee)
    • optimise the amount of help you can access
    • source the suppliers you need (eg. a gardener, a cleaner, a nurse, a carer etc)
    • book your services
    • manage the service providers, regardless of whether they are Newlake staff or not, and monitor their performance
    • handle any problems and we always ask for your feedback
    • arrange the payment for the services and send monthly statements so you can keep track of the 12 month budget and get as much care as your budget will allow
    • and always strive to get the best value for your package-dollar.
    You can trust that the reliable team at Subee will help you optimise the care and support that the Home Care Package can provide. So you can stay at home longer. Call us for more information.

    Subee In Home Aged Care Coffs Harbour Newcastle

    Get in touch about Aged care support in your home

    We are here to help. To find out how we can help you and your family, get in touch for an obligation-free chat about our support services. Submit your phone number below and we will call you back as soon as possible. Or you can call us on 6651 8153 or email us on subee@subee.com.au

      (We promise to keep your contact details private and not to bombard you with phone calls or marketing materials)

      Privately funded Aged Care support in your home

      Privately funded Aged Care support in your home

      If you need care or support services, but have not yet been approved for a Home Care Package, or have been assessed as ineligible we can still help. We offer a fee-for-service arrangement so you can privately fund the care you need.

      Give us a call if you would like to discuss.

      Get in touch about Aged care support in your home

      We are here to help. To find out how we can help you and your family, get in touch for an obligation-free chat about our support services. Submit your phone number below and we will call you back as soon as possible. Or you can call us on 6651 8153 or email us on subee@subee.com.au

        (We promise to keep your contact details private and not to bombard you with phone calls or marketing materials)

        Respite Care

        Your Home Care Package can also provide funding for Respite Care services in your home. This means that if your carer needs a break, and you need support while they are away, Subee can help.

        We can tailor a plan that will meet both you and your carer’s needs. So, while your carer takes a breather, we provide services to support you maintain your health, independence and your home.

        Subee is also available to supply support services to those who are holidaying in Coffs Harbour and Newcastle, so give us a call and ask how we can help.

        Respite care Coffs Newcastle

        Dignity of Risk

        This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider https://youtu.be/uI5jGydMj1A

        Advanced Care Planning

        Advance Care Planning – Don’t Leave it Too Late  Advance Care Planning is the process of thinking, planning and documenting your choices so you can live well right up to the end of life.

        This storyboardis designed to explain why advance care planning is important. It includes information about the steps you should take to ensure your wishes are known by both your family, carers, and any health professionals.

        Click here for Advance Care Planning Explainer

        Click here for Advance Care Planning Storyboard